5-Zimmer Gemütliches Rustikales Refugium - Pool & Feuerstelle

So happy everything went smoothly and you had a wonderful stay! We appreciate you choosing our home and would love to host you again!

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the pool maintenance issues and the delay in service. While our team made efforts to coordinate the necessary assistance, we recognize that the response time did not meet expectations. Your concerns have been shared with our pool maintenance team to improve service coordination and prevent similar situations. We appreciate your feedback and remain committed to providing a better experience for our guests.

Thank you for your feedback. We’re glad the rest of your stay went well. It is important to note that no pool cleanliness concern was reported to us at any point during the stay, so our team was not given the opportunity to inspect or address it at the time. The pool is serviced on a routine maintenance schedule, and we continue to monitor its condition closely. We stand behind our maintenance process and remain committed to keeping the property and its amenities properly maintained.

So glad you and your family loved the house! We'd be happy to host you again anytime!

We’re sorry the pool condition affected your stay, especially since the private pool was an important reason for your booking. We take pool cleanliness and maintenance seriously, and the concern has been reviewed with our pool service team to ensure the issue is corrected and the amenity is properly maintained for future guests. We also regret that the property did not meet the expectations set by the listing photos. Your feedback has been shared with the appropriate team, and we are continuing to review both presentation and property readiness to provide a more consistent guest experience.

Thanks so much for the great feedback! We're glad the house and neighborhood met your expectations. You’re always welcome to stay again!

Thanks for the awesome feedback! Glad you loved the space, kitchen, and beds. Looking forward to having you back!

Thank you for sharing your feedback. We’re pleased you appreciated the home and our team’s responsiveness. We regret that certain aspects of the outdoor areas did not meet expectations. Our property receives regular professional pool and landscaping maintenance, and we recognize the importance of coordinating these services to minimize disruptions. Your concerns have been shared with our team for review and appropriate improvements. We appreciate your stay and remain committed to providing a well-maintained and enjoyable environment for future guests.

We’re sorry to hear your experience didn’t meet expectations. Our team takes maintenance and cleanliness seriously, and all concerns reported during your stay were addressed promptly. Pool cleaning, pest control, and yard maintenance services were dispatched immediately once we were notified to ensure the property met our standards. Our listings are regularly updated and accurately represent the home and amenities provided. Check-in details and house information are also shared in advance to help guests navigate the property with ease. While we regret that your stay was not as you hoped, the issues you mentioned were resolved quickly, and we remain committed to providing responsive service and a comfortable experience for every guest.

Thank you for choosing to stay with us. We regret that your experience did not fully meet your expectations. We remain committed to providing quality accommodations and exceptional service, and we hope to have the opportunity to offer you a better experience in the future.

Thank you for your stay. We noticed the 2-star rating and are sorry to hear your experience didn’t meet expectations. Rest assured that everything has been addressed to ensure a better guest experience moving forward.

We hope you had a great stay! If there’s anything we can do to earn that 5-star rating, just let us know. You’re always welcome back anytime!