Historisches Park Place Refugium 3 Schlafzimmer am Park

Unfortunately, Sofia never actually stayed at our property. Due to a rare scheduling mistake by our cleaning team, the home was not yet ready at the time of her arrival. We immediately acknowledged the error, offered to resolve it within the hour, and extended a sincere apology along with waiving the cleaning fee and first night's stay. Instead, Sofia declined our offer and requested a full refund. Given that she did not stay at the property and was fully refunded, it's disappointing to see a 1-star review left under these circumstances. While we accept responsibility for the initial inconvenience, this review does not reflect the quality of the home or the guest experience we strive to provide. It is troubling that VRBO allows permanent, public reviews from guests who never stayed—especially when the issue was resolved to their complete financial satisfaction. We believe reviews should accurately reflect a stay, not be used punitively. We remain committed to transparency, hospitality, and integrity—and we encourage future guests to read our many positive reviews for a more accurate picture of the experience we provide.