Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This review is purely based on the customer service we experienced as Hurricane Debby rolled through during our stay. We never checked in, because starting the day of our arrival, weather alerts urged people to avoid the area. When we contacted the reservation office and asked for a refund or assistance of any kind, we were quickly told no. Not even an offer to rebook for future dates or a partial refund. Once our arrival date passed, there were no calls to check in with us to ensure we arrived safely, just a series of insensitive automated emails: "how is your stay so far? Call us to book additional rental needs...". The only weather related email we received was to pull all outdoor furniture inside. The lack of concern for guest safety, lack of flexibility given the major weather event, and the unapologetic nature of the individuals we spoke with during our phone calls make it feel like we just got scammed out of an expensive vacation that we didn't even get to take. Palmetto Dunes was previously our first choice when traveling to Hilton Head, but after this experience, I am confident that my family and I will never give another dime to this property. We are truly disappointed and have never experienced such a lack of customer care, empathy, or flexibility under such terrible circumstances.