Disney themed 15 bed 17 Bath mansion theater/games

Thank you for your feedback. We’re glad to hear that you found the home beautiful, clean, and spacious — we take great pride in keeping it that way for every guest. We’re sorry to hear that some parts of your stay did not meet your expectations. Our homes are self-catering vacation rentals. As noted in the listing, we provide a starter supply of essentials (such as toilet paper, trash bags, and soap) to help guests get settled in. Still, additional items are typically the guest’s responsibility. Regarding early check-in requests, we always try to accommodate whenever possible. Still, an early arrival fee is necessary to ensure our cleaning and inspection teams have sufficient time to prepare the home to our cleanliness standards. Regarding check-out, we have a strict policy of 10:00 a.m., as stated in the arrival instructions. Our team’s message was intended to remind you of the 10:00 a.m. departure time so that our cleaners could begin promptly, as they have 15 bedrooms to clean before the next guests. As you mentioned in your review, the message you received at 10:56 a.m. was never our intention to kick you out of the property.