Gemütliche Geokuppel am Bach | Heiße Dusche + WLAN

We're so glad you enjoyed your stay. We'll see you next time!

Thank you for the positive comments about the property, creek, swimming hole, Wi-Fi and power. I was, however, very surprised and disappointed to read many of the concerns in this review, as they were never communicated to us during your three-night stay or my three visits to you on site. I was staying at our nearby cabin during your visit and personally responded to the concerns that were brought to my attention. When you requested different plates and additional utensils, I brought them over. When there was confusion about the hot shower room, I personally showed you its location and explained that no access code was required. You also mentioned an odor from the porta potty the previous evening. I checked it the following morning and walked over to it with Kathy. There was no odor at that time, which Kathy also acknowledged, and I understood that concern to be resolved. Those were the issues communicated to me during the stay. The other cleanliness and maintenance concerns described in this review—including the condition of the bedding and interior—were never mentioned to me while you were there. Had they been brought to my attention, especially since I was staying nearby, I would have immediately investigated and addressed them. We take guest concerns seriously and appreciate the opportunity to correct problems when they arise. Based on our conversations during the stay, I believed the concerns that had been raised were resolved, so I was genuinely surprised to learn about these additional complaints only after the stay had ended.

We're so glad you enjoyed your stay! We'll be adding wifi in the near future and few other amenities.

My understanding is this your first glamping adventure in the woods. You enjoyed your stay but had issues with cleaning. There should never be hairs on the pillow case so we will go over that with our cleaning crew. We can always improve so thanks for your suggestions. After your first night's stay, you inquired about the propane heater, I messaged you that our cleaner, Ricky, was coming by that day to look at the propane heater. You didn't mention any cleaning issues. We are always happy to address any issues that we know about.