2/10 – Ungenügend
Alexandra B.
22. Apr. 2020
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Will not book again
I rented the apartment for 5 days in February 2020. I am used to go to this hotel every year but it was the first time booking with this owner. I will not return in this apartment. For sure !
To sum up, here is what happen to us during our stay :
- The toilets overflowed with water all around the floor each time we used 'to much toilet paper' to the owner.
And made a big noise each time we flushed it.
And 2 rolls of toilet paper is not enough... We had to buy more...
- There where cigarettes ends on the balcony floor. We had to clean it ourselves…
- The batteries of remote control from the living room tv didn’t worked. So no TV for us...
- The tea kettle was not washed and filled of tea with still a tea bag inside. It was replaced the last day of our stay... Maybe too late...
- A hotplates button was missing. So we had to use just one of the two… And not very powerfull.
- And to finish, the apartment in general was not so clean. A lot of dust and a cleaning not really well done.
I explain all of this to the owner by email and asked him to make an effort. He refused. It is sad to see that clients are not so important when they have already paid.
