4/10 – Schlecht
Michael H.
6. März 2023
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Beware - Lacking maintenance and attention.
The maintenance was poor, from busted patio and balcony sliding doors, burnt light bulbs, tripping circuit breakers to a leaking toilet and flooded bathroom on the first night. One of the patio sliding doors did not lock and we were told not to use as a badminton racquet?? was used as a security stop/lock. We were told not to use the upstairs bedroom balcony sliding door as it was busted. The downstairs 1/2 bath had burnt light bulbs and we were told they could not get the special LED replacement bulbs, also the breaker would trip on the incandescent bulb fixture. The master bedroom toilet tank leaked on the first night and flooded the master bath causing us to mop up at night and throw the rugs in the dryer. The concierge came the next morning with glue to seal cracks/leaks with no results. We were told they would replace the toilet after our departure so we went the duration of our stay not being able to use the master toilet and the downstairs toilet at night (no light) for that matter. The master walk-in closet was inaccessible for entry and hang/store our clothing and luggage due to a baby crib taking up all space. We had to remove the crib and put it in the bedroom completely blocking one side of the bedroom.
We were told the reason proper maintenance was not done was because of damage caused by previous tenants/renters and there was not sufficient time as they checked out the day before we arrived, which as per the booking calendar the place was open before our arrival.
Upon arrival back stateside I contacted whom I believe are the owners and they messaged they would call me the next day to discuss which I confirmed and told them the time they could call and they never called nor have I heard back from them. I have copies of the messages.
There's a word for conducting business as this place is being managed and marketed and I'll let it go at that. Future renters beware!
Michael H.
Aufenthalt von 6 Nächten im Februar 2023
