6/10 – Okay
Lou P.
21. Aug. 2025
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Location, check in and the hot tub were the major pluses of our stay at this property. The house needs a lot of updating, tiles were missing in the spare bath and the bath off of the primary, the shower is so small you can only stand and barely move in it. The mattresses in the primary and the lower level bedroom are lumpy and uncomfortable. The closets have so much personal/ miscellaneous items in them, we couldn’t fit our luggage nor our hanging items (we had several dresses and suits as we were there for a special event). None of the screen door sliders are on track and so getting in and out to enjoy the outside area was a chore, we were afraid we wouldn’t be able to close the screens if used. The patio furniture was less than desirable, as we had to clean everything off. Mind you, this is outdoor furniture and it’s going to get dusty, but this furniture had not been touched. I had reached out to Agate property over text (as instructed if we had any issues) and did not hear back on an issue we had with the washer/dryer. I had to reach out again and ask for a response to my issue (washer full of sand, the washer dial does not work). Agate representative eventually texted me back and said they would like to follow up with me after our trip to hear my concerns directly. As of this writing, I have yet to hear from Agate. Please know I had positives to share in addition to the issues and I truly thought Agate would stand by what they texted me and they have not.
Lou P.
Aufenthalt von 5 Nächten im August 2025
