The Sunset Getaway - Whirlpool, hundefreundlich

Thank you for taking the time to share your feedback about your stay at The Sunset Getaway. We are glad you enjoyed the location, the deck, and the hot tub. We appreciate you bringing these issues to our attention. We apologize for the inconvenience regarding the upstairs fans, window screens, and kitchen supplies, as well as the extra cleaning fee. Your comments have been shared with our team so we can replace broken items, restock the kitchen, and ensure our house rules and cleaning policies are clearly communicated. Thank you again for your input, which helps us improve our guest experience.

Thank you for sharing your feedback and for your kind words regarding the cabin's location, spacious layout, deck, and hot tub. We appreciate your high overall rating and are glad your family enjoyed those aspects of the property. We also sincerely apologize for the issues that kept your stay from being seamless: Vendor & Service Communication: We completely agree that scheduled tree maintenance or vendor visits should be coordinated seamlessly through us without putting guests in an awkward position. We are reviewing our vendor scheduling protocols to ensure work is never planned during guest reservations without prior notice. Neighboring Construction: While activity on surrounding private properties is outside our direct control, we understand how unexpected noise impacts a relaxing getaway. We do our best to monitor local projects and inform guests ahead of time whenever we are aware of active work nearby. Linen Supply & After-Hours Support: Missing washcloths should not happen, and we apologize for the delay in getting those to you. We are auditing our housekeeping inspections to ensure standard inventory is verified prior to check-in, and we are updating our guest messaging procedures to ensure urgent guest needs are addressed more promptly. Thank you again for bringing these points to our attention. Your feedback helps us refine our guest experience, and we hope to welcome you back for an uninterrupted 5-star stay in the future!