landed in Rhode island and played all day, drove to chatham and arrived about 10pm. room was not ready, hadn't been cleaned, called manager and explained situation , he offered a couple of choices which wasn't to our agreement, so after going around a while he did find a room nearby for the night. the room was cleaned the next morning, and we was refunded the nights room at the new place. but due to the issue an inconvenience of the error on the place being cleaned, and us having to pack and move, we feel at least one night of the condo should be refunded. we travel with friends, was planning on cooking and playing games just friend things, but that one night was shot. it may have not been his fault, but someone should have made sure the place was ready to stay in, so one night was lost for gathering. it was cleaned the next day but still it wasn't ready when it should have been. and a refund for at least one night at the place should be administered .