Quaint 2BR in Historical Little Italy

We are thankful for guests like you! Come again anytime.

Dear Shawna, thank you for your feedback. We appreciate your positive experience and would like to know how we can improve to earn a 5-star review. Thank you.

We appreciate your response! We do not believe that a flight of stairs should take away one hole star from our overall review, but we respect your opinion. We hope you had a nice stay and that you stayed warm.

Thank you for taking the time to leave a review. We're truly glad to hear you found the unit itself to be nice and enjoyed the excellent location — that means a lot to us, as we work hard to ensure the inside of the space is clean, welcoming, and thoughtfully designed. It sounds like your main concerns were with the building's common areas and the temporary communication issue at check-in. While we understand how that impacted your experience, we do feel that a 3-star review doesn’t quite reflect the quality of the stay in the unit itself. That said, we appreciate the feedback and always look for ways to improve, including how we handle communication when third-party platforms are experiencing outages. Wishing you all the best in your future travels, and thank you again for staying with us. Warmly, Shavit

Hi Jaime, Thank you for your feedback. We’re glad to hear you enjoyed the apartment itself and the location — it seems your main concern was the lack of check-in instructions, which we understand. We use an automated platform called Hospitable, and it appears there was a delivery error. We’re actively working to prevent that from happening again. As for the linens, we received extensive photo documentation from our cleaning team showing they were left in poor condition. While we chose not to pursue reimbursement at the time out of courtesy, we want to clarify that any claims were handled properly through VRBO, and we do not have a way to charge your card. The photos you provided do not include timestamps, but we’re happy to review the matter further through VRBO’s resolution process if needed and provide them with our evidence. Those things happen, and I would not take offense if I were you. Rather, understanding, common courtesy, and healthy communication should be demonstrated. Wishing you all the best!