The Soujourn team provided EXCELLENT communication before, during, and after our stay. They even expressed compassion and empathy when we updated them about our lost pet. The only reason there were some lesser ratings was because the unit was not on the first floor, as listed, and the street was completely torn up. Clean, comfy unit with excellent water pressure and good amenities. They also left water bottles in the fridge which was a nice touch. Would book with Sojourn again!