Whirlpool für 8 Personen, familien- und gruppenfreundlich, EV-Ladestation, kostenloser Platinum Pool Pass

Thank you for your feedback. We take all guest concerns seriously, but we must clarify several important inaccuracies in this review for the benefit of future guests. First, the reservation did not disclose a pet, despite our listing clearly outlining a $150 pet fee (plus applicable taxes) and a refundable pet deposit. During the stay, we identified the presence of a large dog through exterior camera footage and made multiple attempts to resolve this directly. Unfortunately, those requests were declined, and the matter had to be escalated to Vrbo, which also attempted to contact you. Second, the hot tub claim does not align with the facts. The hot tub was professionally serviced and the water fully refreshed immediately prior to your arrival. Our exterior footage shows your group using and enjoying the hot tub for an extended period (over an hour) in the afternoon your arrived. The concern about cleanliness was only raised to VRBO directly (not to the host) after the pet fee issue was escalated to VRBO. Additionally, after your departure, our cleaning team found debris (including sand) in the hot tub that required a full refresh before it could be safely used by subsequent guests. Third, no concerns regarding cleanliness—either for the hot tub or the interior of the home—were communicated to us during your stay. We are highly responsive hosts and would have addressed any legitimate issues immediately had we been notified. Regarding the property itself, the listing accurately describes the home as a townhouse, and the photos and description reflect the layout, including outdoor deck spaces. Finally, our pet policy is clearly stated to ensure a clean and comfortable environment for all guests. These rules were not followed during the stay, including size restrictions (dog was way over 25 lbs), supervision requirements (dog unlashed all the time outside of the property and was left alone inside of the property without human supervision during the day), and furniture (dog hair every where including liens, beddings, sofa etc.) guidelines. As a result, additional cleaning and maintenance were required after checkout. We stand by the accuracy of our listing and the high standards we maintain for cleanliness and guest experience. We encourage future guests to review our many consistent, positive reviews, which reflect the level of care and quality we provide.