Vermieter-Kommentar: Upon check in we ask for renters to look around the property and make sure the unit is clean to their liking and call us if there is anything we need to repair during their stay. We were contacted about the Master bed after the renters called for reimbursement for massages. We called the owner who sleeps on that bed (and fyi has cancer in her spine) she said the bed slept great. We tried to please these renters with a Memory Foam mattress topper. We have never had a complaint about the beds before. I feel it is a preference and not a mattress problem. The day they called about the vacuum not working we brought them a new one the same day. This is the first we are hearing about the carpet and living room furniture, but after they stay a month in the unit with pets we had scheduled a cleaning. None of our properties have gas grills for salt and gas grill are not compatible. The under-the -counter ice maker has a sign on it "Does Not Work" and we do not advertise it, there is an ice maker in the freezer. We try to please everyone and we feel like we did what we could to please these folks.