EXKLUSIVE WOHNUNG mit TERRASSE im Palast aus dem 16. Jahrhundert im historischen Zentrum

Hosting a terrible guest and receiving one bad review for every 100 5-star reviews is a statistic, and it can happen. Stringing together one lie after another in a review, however, it's rare! Fortunately, I saved the chat in which we communicated. VERY SERIOUS: The guest, Carla, FALSELY presented herself as a TRAVEL WRITER to obtain some sort of benefit or special attention (not really needed as we welcome everyone with the same kindness and care). HER LIES: 1) In addition to the private elevator, there are also stairs to access the apartment (and the guest's cousin checked-in through the stairs). 2) The guest booked the apartment in December 2025, which then had two bedrooms and one bathroom. In April 2026, we carried out work to extend the apartment to include another large area, including one extra bedroom, one extra bathroom, and one extra studio/living room (and I showed Carla proof of the recent renovation/extension and that she booked before the extension). Once checked in, we kindly offered the OPTION to have this extra space for just a little extra, and they accepted and used the extra space for the entire stay. During the stay, Carla falsely alleged a small plumbing problem that we immediately took action to investigate and resolve, but she continually offered various excuses, preventing us from going to investigate and/or resolve the issue, which was not true. Carla left without paying any extra for the apartment extension and without even saying good bye.