2/10 – Ungenügend
Latrella S., Tampa
8. Dez. 2020
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
False advertisement of property.
I have rented through other companies for 10 years this was the worst property, rental company was unprofessional, called the after 6pm number listed on contract no return calls...i will never rent from C & F Rental again....falsely advertised of conditions of property.....carpet filthy, vertical blinds missing panels, one shower wasn't working, screened in lanai had a door that was literally off the hinges, that could have fell and hurt one of the guest....posting pictures soon. Check in was at 4 pm, i was sent the wrong access code couldn't get into property until 8pm, after calling the emergency number listed for almost 3 hours nobody called us back finally somebody texted me the correct access code, we're outside with food and luggage, and i get a text....then the next i called the office i was told to send pictures, after i sent the pictures i received a email stating it didn't show anything that would interfere with our stay, what an insult that was, if we wanted to stay in a cheap hotel we could have because this property was equivalent to a cheap hotel...VRBO needs to research some of these properties and implement a cancellation policy that is fair to paying consumers when a property is not what is shown online..pictures will be posted soon.
