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Thank you for taking the time to share your feedback. I’m sorry to hear parts of the stay didn’t meet your expectations. The sofas in the condo are convertible futon‑style couches, which do tend to be on the firmer side, though you didn’t mention what specifically felt uncomfortable. We haven’t received similar comments before, but we’ll certainly keep your note in mind. You also mentioned concerns about cleanliness, though nothing was reported at check‑in. Each turnover is followed by a quality‑control inspection, and had we been made aware of any issues, we would have immediately sent our cleaning team to address them for you. Regarding the Sprinter van, the community’s rules—also noted in the listing—do not allow these vehicles on the property, even with a handicap placard. Since this wasn’t disclosed prior to arrival, it created a challenging situation for both you and the owner. I’m glad we were ultimately able to resolve it by you arranging a rental car and covering half the cost to help you remain in compliance during your stay. We truly hope you were still able to enjoy your time at the condo, and we appreciate you sharing your thoughts.

We're happy you enjoyed your stay and hope to have you as our guests again soon. -Jeff & Vicki

Patricia, We're so happy you enjoyed your stay! Please enjoy the beach towel and the rest of your summer! Jeff Perry Vacation Concierge

Cary, thank you for the review. The tub / shower is oversized and noted in the advertising and photos so that shouldn’t have been a surprise. I’m sorry that you didn’t find us personable. When you locked yourself out, our maintenance team went over immediately to address the issue to get you back in. We received feedback that their experience with the two women in your party were less than kind to them. We were unsure if the third lady was staying as a guest or just visiting but there were only 2 of you on the booking and we let that pass. They also found the lock unopenable, but they advised you that Vicki, our office manager, would be right over with a spare key. Our office is about 5 minutes away. She arrived to find you gone as you took it upon yourself to go get coffee. It would have been courteous to let us know that because Vicki waited for you to come back so she could let you know what happened and why you couldn’t get in. There is one button that sticks every so often and requires a little WD40 but the lock is fine. It’s noted in several places as a reminder and we request you carry a key, just in case. When you finally arrived and Vicki found out that there were still the two provided keys in the condo you told her ‘I don’t carry keys, I drive a Tesla’. In case that happened again, Vicki gave you her business card with her personal cell number so you could contact her directly. We’re sorry that you believe our service wasn’t very personable, however, we would still enjoy having you and your wife as our guests the next time you’re in Dana Point.

Thank you Carl. We'll be sure to pass these comments to the owner about the two futons. The shower / tub is larger than most, however, it doesn't impede the use of the bathroom. 'Lots of things' isn't that helpful of a comment. If there was an amenity that needed replacing it would have been more helpful to notify is during your stay and we would have replaced it.

Hi Christine. Thank you for the kind review. There is a full size washer & dryer in a closet off the balcony closest to the bedroom. I'm sorry that you didn't find that amenity. Jeff Perry Vacation Concierge

We enjoyed having you as our guests! This condo has so many great amenities! We're so pleased you enjoyed your stay. We look forward to your next visit! Jeff Perry Vacation Concierge

Thank you for you lovely comments. We're so happy you enjoyed your stay and hope to have you back as our guests again soon! Jeff Perry Vacation Concierge

While this condo doesn't have an ocean view but it doesn't look directly into another rental and it's hardly a 'dumpster' view. This home is in a condominium which means living close to neighbors and sharing walls and open spaces. There is a certain amount of noise factor to be expected in condo living. As you can tell by the other reviews other guests haven't had such an experience. May is notoriously cloudy in Southern California - we call it 'May Grey'. Our sunniest months are July, August, and September so if you come back you may consider coming then. We were unaware of the beach chair issue and we'll be purchasing new chairs and if you noticed there were issues with the refrigerator and the a/c it would have been more helpful to let us know during your stay so we could address it instead of complaining about it in a review after checking out. We'll be sure to address those issues immediately. Thank you for your feedback.

Thank you for your thorough review. This condo is in building 52, not 56, in case anyone is reading this response. The faucet has been replaced and the owner, who is the next guest in after your stay, will be reviewing the sliding door. It was unfortunate there was work that was being done during your stay but we hope that refunding the equivalent of two nights stay for the inconvenience helped offset a bit of the interruption. We enjoyed having you as our guests and hope that you think of us the next time you come to South Orange County. Jeff Perry Vacation Concierge