Villa mit Privatgarten, Grill, Sauna und Türkischem Bad in Balat

Thank you for your feedback. However, I would like to address several inaccuracies in your review. First, this is not a hotel, so cleaning and sheet changes are only provided upon request. The Wi-Fi speed is 50mbps, which is fast by Turkish standards. As for Uber, it does not operate in Turkey, making that claim untrue. You are not the first or last guest to stay here, and previous guests have been satisfied with both the neighborhood and the apartment’s amenities. Shampoo was provided, so that statement is also incorrect. Regarding the bathroom faucet, had you informed us, we could have fixed it within a minute, but without notification, we had no way of knowing. As for the TV, we do not claim that there is a TV in every room. It is clearly stated that there is only one TV in the apartment. All the photos and descriptions accurately represent the space, and the oven and other appliances are regularly checked. We value guest feedback, but it's important that reviews are truthful and based on accurate information. It is very clear that you are someone with an antisocial personality disorder who intentionally lies to damage the property and ruin our business. I hope you encounter people far more toxic than yourself throughout your life and receive the consequences of this deliberate harm many times over.

Hello, Thank you for your feedback. I’m glad your family was able to come together and enjoy time at our property. However, I’d like to address some of the points you mentioned. Firstly, it’s important to note that this is not a hotel, but a vacation rental. Services like daily cleaning and trash removal are not automatically provided. We encourage guests to simply take out their trash to the bins located on the street, which is a common practice for vacation rentals. Regarding the layout, the lack of a living room and the available amenities, including the outdoor seating area in the garden, are clearly detailed in our listing. We aim to ensure that guests understand the space they are booking. The neighborhood is an authentic and historic part of the city. While it might be different from other areas, it offers a unique cultural experience for many of our guests. As for the light bulbs, their failure is not related to energy saving but simply due to the end of their lifespan. It may have escaped our attention, but if you had notified us, we would have replaced them immediately. The check-in process was handled by our cleaning staff, who provided the keys. We provide one key as standard, but we would have gladly assisted with any requests for additional keys during your stay. We appreciate your feedback and will continue to improve our service. Thank you again for staying with us.