Oasis in Benton Park/Soulard

Sara, we are really glad that you enjoyed our accommodations! Thank you for the great review. It was a pleasure hosting you!

Thank you for your feedback. We want to clarify a few points for future guests reading this review. The listing accurately describes a jetted tub, not a hot tub. The townhouse layout with multiple floors and stairs is clearly shown in the listing photos and description. Our property manager responded promptly when contacted during your stay and offered solutions. This property is one of our highest-rated units with consistently excellent reviews from guests who enjoy the space exactly as described. As any host knows, every once in a while a stay does not align with a particular guest's expectations, and we understand that no property will be the perfect fit for everyone. We encourage all guests to review the full listing details, photos, and existing reviews before booking to ensure the property meets their needs.

Thank you Makayla for the very kind words! You were a great guest and it was our pleasure to host you.

Sarah, thank you for the great review! We are glad that you enjoyed St. Louis and hope that you will stay with us again!

Hi Colton, Thank you for staying with us and providing feedback. Any issues with the unit not being properly cleaned is completely on us. This was clearly a gap that needs to be reviewed. I have spoken with the property manager about your stay and better quality controls are being added. If you stay with us in the future, please let us know if there are any issues so that we can resolve your problems during your stay and offer you a discount for any inconvenience.

Thank you for the feedback, Haley. My apologies regarding the cleanliness issues. We will certainly be making a change regarding our cleaner. Also, please let us know about any issues during your stay so that we can resolve any problems and discount your stay when applicable. We value honest feedback and take guests feedback very seriously.

I would never consider renting to Dawn again. It was clear to us from the first day that there were going to be issues. First, she blamed us for a major internet outage that affected the entire area which included both residents and businesses. Second, she complained about a toilet that we had temporarily turned off due to a leak. We made note of this in our listing and informed her of this before her stay. Regardless, she demanded that we come in and perform plumbing work while guests were in the unit. I informed her that we do not perform that type of work during a guest stay in case a larger issue arises during a repair which could significantly impact a guest stay. Thirdly, we received a call about a shower handle that was not working properly. When we arrived, we found that someone had completely dismantled our shower valve and left it on the floor. Removing the shower valve requires it to be unscrewed. I was amazed at what I saw. We re-installed the valve, cleaned up and left. We then received a call that the base of the shower was dirty. When we arrived, it was clear that someone had stepped into the shower with street shoes and brought dirt into the shower while they were investigating the re-installed valve. Fourth, the guests clogged an upstairs toilet by attempting to flush very large quantities of toilet paper. I have never seen that much toilet paper in a toilet before. Fifth, Dawn and her guests left large quantities of food and other products in the refrigerator and overall left the unit in disarray. Sixth, Dawn stayed well over check out time which caused a lot of issues with our cleaners while also refusing to respond to our requests to allow us to turn the unit. In my opinion, she was very difficult to deal with and I would not recommend her to anyone as a guest.

Rhianon...what a great review! Thank you so much for your very kind words. It was a pleasure hosting you and we sincerely hope that you stay with us again in the near future!

Hi Brandi, Thank you for staying with us and the feedback. We take feedback seriously and have made adjustments to better accommodate future guests based on responses such as yours. Consequently, we will be adding railings based on your inputs. We apologize about any thermostat issues. This is the first time that this has been mentioned. It is not managed remotely. If you stay with us next time, please let us know of any issues during your stay so that we can fix the problems and discount your stay.