2/10 – Ungenügend
Linda J.
16. Apr. 2025
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Disappointed
Typical Florida condo...a bit old and outdated, but fairly clean and comfortable. Obviously this unit has some major hot water issues. We could not get any hot water from the kitchen sink. No hot water to wash dishes or towels. There was no hot water if you ran both showers at the same time, and if you only ran one, you got a lukewarm shower for about 3 minutes. We called Property Management, and they told us the plumber had left for the day and there was nothing they could do until Monday, leaving us with no hot water all weekend. They did not offer to move us to another unit, nor did they offer a partial refund for the inconvenience. They did not respond to our request for a partial refund, and only after much back and forth did they refund a small portion. They were very rude and told us it was a brand-new hot water heater, and it wasn't their problem. Plumber showed up on Monday. Said the hot water tank was bad and would have to be replaced. We spent all morning on our last day sitting around waiting on the plumber. Also, the HVAC leaked all over the tile hallway. They only offer beach service for 2. Be prepared to pay 50/day for each 2 chair/umbrella set. We were also given an incorrect gate code for beach access. There are no beach towels. There are no locks on the bathroom doors. All 4 bar stools are broken/unstable and dangerous to sit in. Very disappointed with the issues we had and the way they were handled. Keep looking… you can find something better.
Linda J.
Aufenthalt von 5 Nächten im April 2025
