Zu Fuß zur Stadt - Seeblick - 6 Terrassen - Billardtisch - Feuerstelle: The Lookout

Thank you for your feedback! We're glad you found the house beautiful, the location great, and the space perfect for your gathering. Your comments reflect a 5-star experience, so we’re a bit surprised by the 3-star rating. We always aim to exceed expectations, and ratings play a big role in helping future guests. Regardless, we appreciate you choosing to stay with us and hope to host you again!

Great News: Our Home Now Has Air Conditioning! To our future guests, we're excited to announce that we've installed air conditioning in the house since the review you may have seen. We hope you'll consider this update when making your booking decision. Please note that the previous review was primarily due to the absence of AC at that time, which has now been resolved. While the guest may have overlooked that AC was not listed as an amenity, our property description was accurate and transparent. Our commitment is to provide every guest with a 5-star experience. If you choose to stay with us, I will do everything possible to ensure you have an amazing stay.

Our Home Now Has Air Conditioning! We are delighted to announce that we have recently installed air conditioning in the house, addressing a previous concern highlighted in reviews. A former guest noted the absence of AC and left a less-than-satisfactory review despite the listing clearly not stating AC as an amenity. Additionally, they declined our offer to move them to another property with AC during their stay. We are committed to providing a 5-star experience for all our guests. If you choose to stay with us, rest assured that we will do everything possible to make your visit enjoyable and comfortable. Thank you for considering our home for your stay!

Thank you for your feedback. I am sorry to hear that your experience did not meet your expectations. I would like to clarify a few points. As noted in the listing, parking is limited, and the additional parking lot is conveniently located around the corner. Guests are made aware of this in advance to help with planning. Regarding the stairs, we do our best to clear them, but during an active snowstorm, accumulation is inevitable. When booking a mountain home in the winter, snow and ice should be expected, and we always recommend guests come prepared, and we do provide salt and shovels. I am also disappointed to hear you had concerns but never reached out to me directly through VRBO, email, or phone. I am always readily available to assist, and I never received any messages from you. Had I known about any issues, I would have sent maintenance immediately to address them. For example, we keep spare batteries in the kitchen drawer, and I also have extra pool balls available. As for pest control, this is a mountain home, and while we have regular professional treatments to manage wildlife, occasional sightings are possible. The septic smell you mentioned was never reported to me, but had I been informed, I would have promptly investigated and resolved it. I strive to provide a great experience for all guests, and it’s frustrating to learn of concerns only after the fact when I was not given the opportunity to assist during your stay. Nonetheless, I appreciate your feedback and will continue to ensure the home is well-maintained for future guests.