Zauberhaftes Refugium. Schlafmöglichkeiten für 6.

Hi Nicole, Thank you for your feedback. I’ve personally reviewed our communication history, and I want to address your concerns directly and transparently. First, regarding the yard and pest concerns — we did respond promptly to your message and let you know we would contact the mowing service. Unfortunately, your visit occurred during a period of significant rainfall, which delayed mowing. We certainly apologize if that impacted your experience. Still, I find it important to note that despite your dissatisfaction, you did request to extend your stay — and ultimately, you did. That decision alone suggests that the overall experience wasn’t entirely negative. As for the salt and pepper, we didn’t receive a message about that during your stay. We’re always happy to drop off missing essentials when notified. Our properties often include leftover basics from previous guests, but occasionally items are used up and not replenished until we're made aware — which is where guest communication plays a role. On the topic of communication, we aim to respond quickly and clearly. I’m sorry you felt there was a lapse. We did respond to your inquiry about extending, and while it may not have met your expectations, your comment that “there was none” is simply not accurate. That said, we’re always striving to improve. Constructive feedback is helpful — and appreciated when it’s fair. However, leaving a 1-star review after extending your stay does come across as extreme and inconsistent wi

We're disappointed to receive a one-star review with no accompanying feedback, especially given the actual interactions we had with this guest. After the first night of her stay, she sent us a message asking to extend her booking, which typically indicates a positive experience. On the morning of check-out, she informed us she would be staying, despite us letting her know we could not accommodate an extension due to another guest's reservation. She did not check out on time and was not there when our cleaners arrived shortly after, at check out. This review appears to be retaliatory, as she had previously booked a second night and only left negative feedback after being told we could not extend her stay. We always strive to provide clear communication and quality service, and we welcome constructive feedback—but this review does not align with the facts or reflect the guest’s initial experience.