Angel's View: Wo die Berge zurückblicken

Thank you for your wonderful review! We’re so glad you had a great stay and enjoyed gathering around the large kitchen table—it’s one of our favorite spots for making memories too. It’s great to hear the hot tub and porch helped you relax and unwind at the end of the day. And thank you for mentioning the driveway—definitely a helpful tip for future guests! We really appreciate you sharing that. We’d love to host you again for another relaxing getaway!

Thank you for your thoughtful review! We’re so glad to hear you enjoyed your stay and made good use of the gas grill—it’s definitely a guest favorite. We appreciate your note about the fireplace as well. We understand how a little extra warmth in the evenings can make things even more comfortable, and we’ll take that into consideration as we continue improving the experience. It’s great to hear you were still able to enjoy your time, and we’d love to host you again on your next visit!

Thank you for your feedback. We are happy to learn you enjoyed our cabin and hope you will visit again.

Thank you for taking the time to leave such detailed feedback. I want to begin by sincerely apologizing for the series of issues you experienced during your stay. It's clear that your visit was not what it should have been, and I completely understand your frustration. From the initial inconvenience with the door code to the challenges with the upstairs AC, the portable units, the smoke alarm in the middle of the night, and the condition of the sofa bed — I’m truly sorry that these problems disrupted your time at the cabin. These are not the standards we strive to maintain, and I regret that our responses were not timely or effective enough to make the situation right in the moment. It’s especially disheartening to hear that two couples in your group felt they had to leave early due to the temperature and discomfort. We also take your cleanliness concerns very seriously, and I’ll be addressing this directly with our housekeeping team to ensure this does not happen again. You're absolutely right that we could have done more — whether by offering alternate accommodations or a more proactive solution. I understand your disappointment, and I agree that a gesture of compensation is appropriate given the circumstances. We truly value your feedback, and while we can’t undo this experience, we hope to regain your trust.