KBM Resorts | FREE CAR | Kuilima Estates | 2-Bedroom Condo at Turtle Bay! KUL-E113

Aloha Cindy, Thank you for your recent stay, and we hope you had a wonderful experience. We look forward to hosting your stay again in the near future. Mahalo, KBM Resorts

Aloha! Thank you so much for this thoughtful review -- we're so glad Kuilima Estates was the perfect place to slow down, and that Jon was quick to help with your dishwasher. We've shared your note about the flooring with our team so we can take a look. We hope to welcome you back to Turtle Bay again soon! Olivia, Guest Experience Specialist, KBM Resorts

Thank you for taking the time to share your detailed feedback, Josh. We’re glad to hear the location worked well for your plans and that our team was helpful when you reached out for guidance on getting to the beach. Regarding the cancellation policy, we understand that circumstances can change after a reservation is made. Cancellation and refund policies are disclosed at the time of booking and are determined by the individual property’s reservation terms, so we always encourage guests to review those terms carefully before confirming a reservation. We also appreciate your comments regarding the size of the property and the A/C configuration. We understand that these factors can be important when determining whether a home is the right fit for a particular group, and we strive to provide clear information about our properties so guests can make informed booking decisions. As this review is from some time ago, we’re happy to note that any maintenance or property-related concerns from that time have since been addressed and resolved. At KBM Resorts, we regularly inspect and maintain the homes we manage and continue working to ensure they provide a comfortable experience for our guests. We appreciate your feedback and are glad that, despite the circumstances surrounding your reservation, the stay ultimately worked out well for you. We hope to have the opportunity to welcome you again in the future!