Dory A: Haustierfreundliches Strand-Stadthaus (3SZ/2Bäder)

Thank you so much for your positive review we are so glad you enjoyed your stay! :)

Hi Julie, thank you so much for the positive review and we are sorry the storm cut your stay short!

Thank you for the wonderful feedback. We're so glad you had a great time and we hope to host you and your family again in the future!

Thank you for your feedback. We are glad you enjoyed your stay and hope to assist you again in the future.

We're glad you enjoyed your stay and appreciate the feedback on the kitchen amenities. During peak season, sometimes its difficult to keep up with all of the kitchen items and ensure everything is stocked. So thank you for making us aware and we will ensure those items get back into the unit ASAP. We look forward to seeing you again in the future!

We're so happy to have you back again and hope to see you again soon!

We are so happy that you enjoyed your stay and hope to see you again soon!

We are so happy that you and your pups enjoyed your vacation and we hope to see you can next year!

We are so happy that you enjoyed your stay! Thank you for letting us know about the maintenance issues, we will have them fixed right away. We also have replaced the iron. We look forward to seeing you next time.

We're sorry that [in your opinion] you had a less than desirable experience with our company. Fortunately, many other guests(and owners) love all that we do for them, as we strive to go above and beyond what they expect. Hence, the numerous 5 Star reviews we have previously received. To address your claims: You checked in late afternoon on Saturday and were immediately not happy with the lighting in the unit. Therefore, we had maintenance come to the unit shortly after your arrival and change all the changeable lightbulbs to daylight bulbs to satisfy you. On Sunday, you texted (we didn't have any voicemails) and stated there were loose door handles, a BA door that wouldn't lock, and the AC wasn't blowing enough in the BR [that happens to be the farthest room away from the air handler]. Since we are closed on Sunday and none of the items you listed were deemed an emergency, we waited to contact you until the office was open again. We then emailed you stating that we had contacted the AC company to investigate the issues you stated, we also offered to have maintenance come out again and investigate/repair the other issues you listed. Unfortunately, you never responded to our emails or texts, therefore, we were not able to make arrangements to correct any issues you claimed. Furthermore, we have no idea why you say our listing isn't accurate, as it is exactly as it is shown on our website and on other rental sites. As other potential guests read your review and our response, we hope they will consider all of the other 5 star reviews we have received and they are aware that no matter what we do, there will always be at least one person that we will not make happy, regardless of our efforts.