Lage! Theater~Feuerstellen~Spiele~Whirlpool~5 SZ 5 Bäder

Thank you so much for your wonderful review! We’re thrilled to hear that you felt right at home and enjoyed the location and space for your gathering. It was a pleasure hosting you, and we hope to welcome you back for more family and friend get-togethers in the future!

Thank you so much for your kind words! We’re thrilled to hear that our cabin provided the perfect setting for such a special occasion, and that you enjoyed the blend of privacy and open space. It's wonderful to know that you appreciated the open floor plan and that everyone had their own space to enjoy, offering both tranquility and proximity to downtown. We would be honored to welcome you and your family back, especially for future holiday gatherings or other celebrations. Congratulations again to your daughter, and we look forward to hosting you all again soon!

We’re disappointed to read this review, as it does not reflect the true condition of the property or the experience shared by nearly all of our other guests. Unfortunately, this appears to be a retaliatory review following multiple refund requests made before the guests even arrived. They initially claimed they had “overpaid” for their reservation, which was completely untrue since all payments are processed directly through VRBO. We provided full documentation and VRBO’s customer service number for verification, after which they had no choice but to acknowledged no refund was due and confirmed they were “looking forward to the trip.” During their stay, the guests never reported any cleanliness, mildew, or maintenance concerns. Their only communication right after arrival was demanding that we furnish additional TVs in all bedrooms (which were never advertised), ask about a ceiling fan remote in living room which was in the room itself, and inquire about the trash cans keys (which have spring-loaded lids and do not require keys). All of these questions were answered promptly and professionally. Regarding the false claims in their review: • Mildew smell / mildew in showers — No odor or mildew was present before or after their stay according to both our cleaning team and inspection records. The property is professionally cleaned and sanitized before every guest checks in. Additionally, all bathrooms are newly built or renovated, each featuring walk-in showers with modern finishes with 1 bathroom featuring rustic finishes. • Furniture condition — All furnishings are commercial-grade, less than 1–3 years old, and in excellent condition. The décor and layout are exactly as shown in our listing photos, and multiple recent reviews specifically compliment the furniture comfort and design. • Cobwebs and dust — The property undergoes full top-to-bottom cleaning and dusting before every stay and we also have professional pest control services. No cleaning issues were reported by this guest during their visit. • Mattress comfort — All bedrooms feature the same high-quality brand of mattresses, including four king beds and one queen bed, which other guests have repeatedly praised for comfort. It’s inconsistent and implausible to suggest that only one bed among the identical set was uncomfortable. • Exterior condition / lawn — The lawn and landscaping are serviced regularly, including debris and leaf clearing as seasonally appropriate. We take pride in honest representation and consistent quality. Our listing, photos, and amenities are accurate and up-to-date, and our team works diligently to maintain a spotless, comfortable environment for every guest. In this case, the review misrepresents the facts and appears intended to damage the reputation of a small business after inappropriate refund requests were denied multiple times immediately following reservation. We remain committed to delivering excellent stays, and our many 5-star reviews reflect that commitment.

Thank you so much for the wonderful review, Dana! It was a pleasure hosting your family. We are so glad you found the cabin spacious and enjoyed the convenience of the area—as you noted, we are just about 4 miles (10 mins) from Gatlinburg and have several routes into Pigeon Forge to help beat the traffic! We also appreciate you mentioning the natural aroma of the home. While we aren't a traditional log cabin, we take pride in our high-end finishes, including the natural tongue-and-groove wood ceilings throughout sealed with natural wood oil. To maintain the best indoor environment for all our guests, we also provide a professional-grade air purifier to ensure crisp, clean airflow regardless of seasonal allergies. It’s great to hear the delivery services like DoorDash and Walmart worked well for you—having those (plus Instacart and Kroger and Publix) deliver right to the door is a huge perk of our location! It's fantastic that the 5 ensuite bathrooms and comfortable beds made for a relaxing stay. Thank you for being such thoughtful guests, and we hope to welcome you back to the mountains soon!