Vermieter-Kommentar: Wendy, Before saying anything else. I want to offer our deepest apologies for your negative experience at our villa and for not having responded to your initial email and to this review. Regarding the emails, these unfortunately were hidden away in our spam email and it was not only until we did a routine checking in on reviews that we saw your review and our hearts sank. We do normally provide our customers a very enjoyable stay and have a very good staff that is pleasant, available, and normally very responsible and prompt. This was not your experience and we have addressed this very pointedly with Daysi and she and we apologize. We will see to it that this does not happen again. We have taken note of every item you mentioned in the home that was not to your liking. We do have clean sheets and towels that you should have had. We purchase new linens with regularity. And there are several backup sets available. We are not certain how you would have gotten a stained one. But will take you at your word about this and will make sure that there are extra backup sets of all linens. We have discussed this point with Daysi as well. Regarding the pot and pan handles, we normally replace pots and pans as they become to worn. We have personally checked the pots and pans are not noticing any with loose handles. The pots and pans we have now are new. Sorry that you found a loose one. We can confirm that we were in the process of repairing an issue that started during the time of your stay. We have now recoated the pool and corrected some leak issues with it. Unfortunately, the issues were cropping up during your stay and our maintenance person was delayed in maintenance. We have addressed this situation with them and they have assured us that they will be more timely and particular in the future. Regarding the cushion covers, we had removed them to clean them because apparently the kids had dirtied them and we wanted to wash them to put them back in cleaner condition for your stay. In the future, we will have some spare sets of cushion covers so that there is no missing cover at any time. The washing machine did have an electricial break down during your stay which our technician, who was immediately dispatched, did repair and the lint cleaned. It has been working well for our subsequent guests. We will also see to replacing the area rug you mentioned. We will reach out to the resort so they will repair entrance area by the road. Filgia