Vermieter-Kommentar: I hope the readers out there would wonder why in three years we have had nothing but 5 STAR reviews, and then suddenly this one. These are all malicious lies told because I refused to give a discount for the guests "inconvenience" upon check in. This after she was already staying at a 30% discounted rate from our normal posted rate. A couple of things; 1. Guest changed her reservation to start a day earlier, but explained to me that she was only doing so to get the weekly rate (cheaper), but was not intending on actually showing up until the following day. 2. My guest ALWAYS arrange their check in directly with the property manager, not me. She texted the original date as her check in... not the earlier date. We have copies of the text!! 3. Guest also requested an earlier check in of 11:00am instead of our normal 4:00pm. And yes... the master bed still had to be made and there were a few bottled waters and condiments in the fridge... that sometimes happens when you arrive a day and a half earlier that you said you would. 4. Guest was not locked out. Although she did arrive unexpectedly, there is a lock-box on the premises, and she was allowed access to a key immediately. 5. The whole process of finalizing the home for our unexpected visitor was less than an hour, and there was no reason for her to have waited outside... if she did in fact do so. 6. The only defensive response I would have had was to deny her repeated requests for a further discount. 7. My biggest problem with this guest is the she belittled my caretaker and property manager. I am not going to go into the whole story, but it was not nice!! That upset me deeply, and I let the guest know so... I am guessing she did not like being called out on that. Finally, the guest apparently tries to add credibility to her story by stating that she is a frequent user, but I looked up her profile here, and it says that I am the only place she has stayed. Poor communication a reason not to book?? Yes, with her, as she is the one who has poor communication, and I have the texts to prove it. It is my opinion that this was all possibly perpetrated in hopes of a discount...