2/10 – Ungenügend
N A.
16. Sept. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
DO NOT RENT THIS FILTHY PLACE! Hair, feces and filth filled this apartment. Terrible response from owners/management. We reported the condition of the apartment immediately and the response was to wait until housekeeping could be contacted. This was not possible, as we had a very busy schedule and could not wait in apartment for cleaners to arrive, nor did we want anyone to access the apartment without us being present after we moved in all of our personal items. We paid full price PLUS a cleaning fee for this rental. We requested a partial credit to be issued back to us as compensation for the condition of the apartment. I had to reach out several times during our stay, and even after our return home to follow up as no response was given, other than "apologies" and promises to address with "the team". Final response was a refusal to issue any type of refund - not even the cleaning fee that I was charged! Horrible experience! Misleading advertisement of the apartment. In addition to the lack of cleanliness of the apartment, everything in the apartment - the furniture, the carpet, the decor is OLD and filthy (stains on carpet and sofa, rips on dining room seating cushions, AND a major lump in one of the mattresses). There are plenty of apartments in the area - choose elsewhere! Worst place I have ever stayed at!
N A.
Aufenthalt von 5 Nächten im September 2025
