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4/10 – Schlecht
Lynn T.
14. Feb. 2019
February 2019 Stay
The location of the condo is great. With that being said, the condo unit we stayed in this time at the Phoenix left much to be desired. This is one of many stays in Steamboat over the last 20 + years and our second time at the Phoenix. I was very disappointed with the condo this stay. When we first arrived we had to call for assistance with a shower that wouldn’t drain, all the lights being burned out in the condo and no light bulbs to replace them. Broken glass on the floor of one of the bedrooms and over dirty condition of the condo. After being sent back and forth between the MRS people and the Phoenix front desk and nobody knowing who was supposed to take care of us, it was finally decided that our unit was one of only a couple at our complex not managed by the Phoenix but by MRS. They sent a person out the next day to clean the condo and he did a great job. In addition, the condo the super out of date esp. the 1980 tv in the family room. I mean we had to try to watch the Super Bowl on it which was bad.