"Big Horn" "Spaziergang zum Wasserpark. Atemberaubende Mountain Home, Whirlpool, Billardtisch

Thank you for your feedback, Sanjay!

Hi Eric, Glad you enjoyed your stay in Big Horn and we look forward to working with you on future rentals.

Thank you for your feedback, Courtney! Glad you enjoyed your stay at "Big Horn". We hope we can work with you again, in the future. Best Wishes!

Thank you for your feedback! We hope you will visit us again in the future. Bridget

Thank you for your feedback, Amanda! Glad "Big Horn" was spacious enough for your group. I'm also happy your experience was easy. We look forward to the opportunity to work with you again, in the future. Best Wishes!

Thank you for taking the time to write this review. It is greatly appreciated. We are sending over maintenance to level the pool table. For any future stay's, please reach out to us during your stay if there are any issues. We make every effort to address issues right away.

Glad you all had a good time in Big Horn Jill. Looking forward to working with you on future rentals.

Thank you so much for taking the time to write a review about our Big Horn Lodge. It is reviews like this that help us improve our home. I am glad you had a great time and I am sorry for the issues with the sofas, painting and smoke alarms. We take all complaints from our guests very seriously and will take immediate steps to address all the issues.

We appreciate your feedback, Karianne. Please let us take a moment to respond to the review. First, we are sorry to hear your stay was not as you had hoped. After seeing this review and hearing the contents for the first time, PMR did an investigation. Here is some information we want to share. We looked through our Work Orders for this past weekend, 2/9/2024-2/11/2024 and PMR never received any report from renter regarding issues at "Big Horn". We looked through Pocono Mountain Rentals Reservation Emails for dates 2/9/2024-2/11/2024 and PMR never received an email from renter regarding issues at "Big Horn". We looked at the VRBO Conversation/ Messaging between you and Pocono Mountain Rentals and renter never messaged PMR via VRBO about any issues at the property. We looked through Pocono Mountain Rentals Call Log for dates 2/9/2024-2/11/2024 and PMR never received a phone call from renter regarding any issues at "Big Horn". Per Pocono Mountain Rentals Occupancy Agreement for "Big Horn" that renter signed, it states: 2. All vacation rental properties are professionally cleaned & inspected before and after your stay. If you are unsatisfied with the cleanliness or condition of the property upon your arrival, please contact Pocono Mountain Rentals immediately so we may address your concerns. 3. The Guest(s) is responsible to report any damage or problems with the Property to Pocono Mountain Rentals. The Guest(s) will allow PMR to correct any issues with the property. If a guest refuses to allow PMR the opportunity to correct a problem, the guest will then accept the property as is and no monies will be refunded. We wish the renter would have called Guest Services, if renter felt there was an issue. PMR did not get an opportunity to see the mentioned issue and fix it, if there was one. The Guest Services phone number is posted on the Refrigerator Door in the kitchen and on all PMR correspondence. A message could have been sent via VRBO. Our Maintenance Office is less than 5 minutes from the property and we have staff on call to assist guests during their stay. We cannot fix a problem, if we are not aware one exists. It is unfair to write such a damaging review for this property/ owner, given the fact that the renter never reported any issues during the 2 night stay. "Big Horn" is a Beautiful home, that is regularly well maintained. We wish this guest all the best in the future.