Property was clean and quiet. However several complaints: didn't receive access code for entry. Arrived at unit with no key, no access and nobody to greet us. Pictures showed queen bed-it was a double, tv in bedroom-there was not, water view-there was not. Washer backed up into the shower and toilet. Called emergency number was told to not use washer and they would fix next day-they did not. Left our vacation early as we could not use the shower. We did not feel it was our responsibilty to clean up the mess. Upon arriving home i contacted the owners to express our disappointment. We felt we should be entitled to a partial refund since we had to leave early. She was extremely rude and accused us of trying to get away with something. We were extremely insulted. We will not be using home away again