Vermieter-Kommentar: Mr. Guzman, It is unfortunate that you felt the need to engage in libel. I can assure you, we did not provide bad customer service (Please reference our other 38 five star reviews). We had numerous complaints from neighbors, stating they saw many people coming in and out of the house (sorry if you felt there is no privacy, because there are neighbors who live around this property, so yes you're correct, there is no reasonable expectation of privacy when you are outside in public, in the front yard of any property), not to mention you and your guests were making excessive noise, you invited more people than the amount of guests you opted to pay for to stay overnight (this is unacceptable by the way) along with showing a total disregard for our property by damaging an expensive suede seat cushion because you or your friends decided it was okay to smoke in our house (the rules clearly state you may not smoke inside the house, ashtrays are provided outside). We had to hire a steam cleaning company to get the stench out of the furniture and rugs, along with extra cleaning crew members to clean up the property, you left excessive trash around the property, I will not mention the rest because in all honesty it's repulsive. So to be clear, this is what your deposit was used for, which did not even cover the whole amount. We also initiated a case with Homeaway, which they closed because we were able to provide proper documented evidence (photographs of the property as soon as you left).We do appreciate your feedback and I am sorry you felt that we provided bad customer service and no sense of privacy. Thank you, Property Manager