2/10 – Ungenügend
N F.
1. März 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Lots of pet hair and lack of response from owner
Writing this review after a 2 stay for a short ski trip with my husband and daughter. Based on the listing pictures we were not expecting a 5 star hotel but we were expecting it to be clean. However, after 10 minutes of being there my daughter was playing on the area rug and when she stood up her pants were covered in pet fur! I ended up vacuuming right then and there and filled a the whole canister. The owner must have a pet/pets with long white hair! After vacuuming we kept noticing more and more clumps of hair. Shortly after check in Vacasa did reach out via text asking for a cleanliness rating. I expressed my concerns and sent multiple pictures to show that it was not clean and that the pet hair was everywhere. I am still waiting on a final assessment from vacasa. The heating unit kept beeping every few munites so i had reached out to the owner asking how to stop it but never heard back. Another complaint I have is regarding the furniture, the couches were very small and the types you would expect in college dorms. The shower head also leaked and would spray water all over the place. We had brought food to cook for dinners but after seeing how dirty it was ended up eating out each meal. I will say the location was great if you're skiing at Waterville! If you are looking for a cheap place to crash while skiing and dont mind someone else pet hair all over everything then this place would be fine for you. But I would never stay here again!
N F.
Aufenthalt von 2 Nächten im Februar 2024
