If I could give 0 stars, I would. I wish I could say it was a great unit, but we never got to see it.

We booked a last minute trip for the weekend for our small family of 3. We had a CONFIRMED reservation, FULLY PAID, and I made the trip with my 2 year old to check in during normal check in hours and my husband arrived that night after he got off work. After I got the key, arrived at the unit, and started to unload my car, I crossed paths with a family member of the owner who was staying in the unit. He made it clear to me they had no intentions of leaving despite me having a reservation.

After calling the rental agency to figure out what was going on, I had to spend my afternoon waiting (with my 2 year old and frozen foods in a hot parking lot) for them to figure out if the owner's family was in fact going to leave, and if not, what alternatives I had.

While the rental agency did assist me in finding an alternative place to stay, it was through a different agency. The time and stress of figuring it all out and going through another check in process was definitely not the way I had planned on spending the afternoon and evening.

I was fortunate that I could afford to rent another unit before a refund was processed for the original rental. I was fortunate I did not meet the owner's family after entering the unit (I met them on the steps/balcony) and potentially be perceived as an intruder. I am fortunate I decided to come earlier in the day, even though separate from my husband. I don't like to think of the potential danger I could have put my son in if we had arrived at 11pm as originally planned and the family understandably felt the need to defend themselves with a weapon as I entered the unit/bedroom to put him down to bed while turning on minimal lights and being extra quiet so as not to wake him up too much. If we had arrived at 11pm and discovered the discrepancy, we would not have had the assistance of any rental agencies in finding an alternative place to stay and likely would have had to drive a significant distance to find a place to sleep because almost everything was booked.

The owner didn't take any responsibility for the mistake and blamed it on us doing a last minute rental. I clarified with the rental agency that we did have a confirmed and paid reservation and the owner needed to block any dates they plan to use the property so it cannot be rented during those times.

I would never recommend renting from this owner.