*** DER HAVEN AM HIGH GROVE ***

Insurance : We strongly recommend that you ensure you have adequate Travel Insurance, to cover eventualities such as cancellation due to whatever cause including bad weather, accident or sickness. The signing of the Booking Form by the party leader confirms acceptance of the Terms and Conditions set out and shall be binding on the persons listed on the Booking Form intending to occupy the premises (or any subsequent amendments to this list) No all female/male parties or parties of guests who are all under the age of 21 will be accepted. No pets allowed. For the comfort of guests smoking is not allowed inside The Haven, although it is permitted in the pool area. Please use the ashtrays provided. Please dispose of your used cigarettes responsibly. Anyone smoking inside the villa will have their security deposit retained in full. You will also be billed for any items that have to be cleaned or replaced to completely remove the smell of smoke or because they have burn marks. To ensure comfort, security and peace of mind, our home is registered with the state authorities and is in full compliance with all relevant legislation. Party Size : Everyone occupying the property must be listed on the Booking Form, including young children. This is Florida state law and must be adhered to. The accommodation cannot be shared or sub-let and only the persons shown on the Booking Form are permitted to stay in the property for the rental period requested on the Booking Form. If other guests are found to be staying that are not named on the Booking Form, the owners reserve the right to withhold all or part of the security deposit. The property is fully licensed to accommodate 10 guests only ( we only accept 8 ) The property is for Short Term Rental The owners reserve the right to refuse admittance if these conditions are not met. Failure to comply will render the Booking void and no compensation will be paid Rental Period : Stays of 6 nights or less will incur a cleaning fee of £60/$90. The villa is available for occupation from 4:00pm local time on the day of arrival and is to be vacated by 10:00am on the morning of departure, unless previous and confirmed arrangements have been made with the Owners. Vacating after 10:00am may incur a charge equivalent to one days accommodation cost unless previously agreed with the owners. Guests must arrange with the owners to arrive earlier or depart later if The Haven is available. Payment Together with your completed Booking Form, a non-refundable deposit of 20% is due within 7 days of your provisional booking. Upon receipt of your deposit we will send you confirmation of your booking. Payment of the balance is due 12 weeks prior to your arrival date. We will send out directions and full information two to three weeks prior to your arrival at The Haven. All rates are subject to change until final confirmation of the Booking. Your payment includes the use of all towels, linen and villa amenities. On your arrival bathroom tissue, bin liners and dishwasher tablets are provided for your first few days. After this it is the renters responsibility to provide all required items themselves. The home is yours to care for in the same way you would care for your own including cleaning, bed making etc. A mid stay clean is available at an extra charge. Security Deposit: The client is solely responsible for any damage or breakages that may be caused to the property or its contents during their stay. We require a refundable Security Breakage Deposit of £200/$300 to be paid at the time of your final balance. This deposit will be repaid to your party by cheque when the Management Company has reported no damage, we have received the utility bills covering the period of your stay and that the key is in the lockbox - THIS MAY TAKE UPTO 30 DAYS The Management Company checks the home before your arrival and after your departure and will advise us of any faults along with photographical evidence. This may include additional cleaning costs for removal of stains due to spillages. We retain the right to retain the Security Deposit (either in part or full) to cover damage or non-return of keys. Receipts for repairs / replacements will be provided in the unlikely event that such retention of the Security Deposit is required. In the unlikely event you find something wrong we advise you where possible to take a photo and contact the Management Company as soon as possible We reserve the right to pursue a guest for recompense for any and all damages caused and thefts which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this. Florida has a sub tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added cost for pest control services incurred for lack of care may be passed to you. Please do not take drinks other than water upstairs, you WILL be charged a cleaning fee of $55/£40, per room, if stains due to spillage are found by the housekeepers after your departure. In the event of excess damage of any kind to the property or its contents or extra cleaning costs, excessive use of electricity (e.g. leaving external doors open with air conditioning on which exceed the Security Deposit, the signatory will be held responsible for all additional costs. The security alarm must be activated at all times when the villa is empty. If a loss or fire should occur and the guests have not activated the alarm (our alarm company can provide evidence if the alarm is not activated), we the owners would pursue compensation through the guests Cancellation by Guests: In the event of your party needing to cancel, the following conditions will apply. 5 - 8 weeks prior to departure 50% of the total charge to offset the discount that we will need to re-book the property at short notice. Any cancellation within the final 6 weeks will regrettably result in loss of the of whole rental fee (not including the security deposit) Failure to pay the final balance by the due date (12 weeks prior to arrival) may result in loss of the booking and deposit. If we do not receive the payment we will endeavour to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. If you do have a problem, PLEASE contact us as soon as possible to discuss the matter. We strongly recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking Cancellation by the Villa Owner: In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind). However the Management Company will always seek to relocate your booking to a villa of a similar or superior standard. Force Majeure: The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control. If pool heating is required, this should be requested at the time of booking, but may be requested up to the time of final payment of the balance. An additional charge is made for pool heating, and this must be paid when the final payment is made, at least 8 weeks prior to your arrival date. Please note most pools take up to 24 hours to heat from the time turned on. If you wish the pool to be warm on your arrival you may wish to order an extra day. Pool heaters have electrical/mechanical components. These components can sometimes malfunction. The owners cannot be held responsible for any malfunctioning heater. Please inform our management company as soon as possible if your pool is not working properly. Any days that the heater is verified inoperative will be credited. No additional compensation will be given to the guest. Our management company will do everything in its power to rectify any problems with malfunctioning equipment as quickly as possible. Hot Tub : Only guests that have booked and paid for the use of the Hot Tub may use it. The Hot Tub is used at the guest’s own risk; please take in to consideration any health issues of each guest. Due to the heat of the water children may not use the Hot Tub. It is advised that a 15-minute period of use is advised at any one session. Please shower before using the Hot Tub. Take great care when lifting off and replacing the Hot Tub lid. Do not stand or sit on the lid Please obey the safety sign on the wall Please report any problems to the Management Company straight away. Thermal Blanket : Please do not permit children or adults, to walk, sit or attempt to stand on the pool blanket when it is covering the pool. It will not hold their weight and will quickly envelope them and they will drown. Once it gets water on it the blanket becomes very heavy to lift and unwieldy and you would not be able to get the person out in time to save them. If you have requested pool heat you MUST use the thermal blanket provided, the pool must be covered at night and at any time the pool is not in use. This is something you have paid for and helps maintain a comfortable water temperature. POOL ALARMS must not be tampered with Safety and Security : To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the Booking Form occupy the property. The swimming pool, Games Room and Hot Tub are used entirely at the guest’s own risk No diving is allowed and children must be supervised at ALL times whilst in the pool area. Glass is not permitted in the pool area at any time. Please use the plastic items provided. All alarms must not be tampered with Complaint : In the unlikely event of a problem arising whilst you are on holiday (relating to The Haven) you should immediately contact the “Management Company” who will seek to resolve the matter speedily. If the problem has not been reported to the management company with-in 14 days of the problem arising, then we cannot accept any responsibility. LIABILITY : The property is privately owned and neither the owners nor the management personnel accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused. The Owners and their Agents reserve the right of entry at any time. (This includes such workers as pool maintenance, Pest control , utility officials gardeners etc) Website description Whilst all information supplied on the Website is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of contract. Law : This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.