* LAKEFRONT CHALET ~ Billardtisch ~ Whirlpool ~ Eingezäunt ~

Thank you for taking the time to share your feedback, Michael! Providing a peaceful retreat paired with attentive, prompt communication is always our top priority, so it means the world to know the cabin and our team hit the mark for you. We love that you enjoyed the gorgeous lakeside setting and scenery, and we’d be delighted to welcome you back for another mountain getaway anytime!

Thank you for the review. We are thrilled to hear you had such a great stay, and you are always welcome back for another mountain getaway.

Thank you for such a wonderful review. We are delighted to hear that you found the cabin cozy and homey, and that you enjoyed the perfect view and easy lake access. It is fantastic to know the pool table was a hit with the kids and that our property has earned a spot on your favorites list. We truly appreciate your kind words and look forward to welcoming you and your family back for another memorable stay in the future.

You are part of the Big Bear vacations family as a returning Guest and we are very excited to continue serving you during your future visits to the mountain.

Thank you so much for staying with us for the 5-star rating. We are so pleased to hear you found your stay at Big Bear Vacations to your liking. We look forward to seeing you again soon.

Yes! This is the experience we truly strive for. We hope you made some wonderful memories in Big Bear and that you return many times. Your feedback has been shared with the Team. We are looking forward to helping you plan your next visit.

We are incredibly grateful that you took the time out to leave us a 5-star review. Our team is so happy to hear that you enjoyed your experience here in the mountains. We are all looking forward to hosting you all again!

Thank you for your kind words! We're glad you enjoyed your stay at Big Bear Vacations. We aim to provide a pleasant experience for all our guests, and we hope to have the pleasure of hosting you again in the future.

Thanks so much Sheryl! Hope to host you again soon!!

So happy we were able to ensure your group trip was still memorable, comfortable, and seamless Debbie. Our team looks forward to hosting you again for many more 5 star visits here at Lakeshore Cabin!

Thank you for your detailed review and for bringing these issues to our attention. We appreciate your honesty, as it helps us identify exactly where we need to make improvements. We sincerely apologize for the lack of notice regarding the nearby public access and neighborhood traffic, as well as the maintenance and cleanliness oversights you experienced during your stay. Missing firewood, damaged outdoor furniture, bathroom tile issues, and a dirty pillow fall short of the standards we strive to maintain. We are addressing the cleanliness concern with our housecleaning team and have scheduled our maintenance crew to repair the deck, address the flooring transitions, fix the stove control, and evaluate the outdoor furniture. We hope to have the opportunity to host you again in the future and provide you with a much seamless and updated experience.

We thank you for the 5-star rating and for sharing your recent experience with us. We are thrilled that you had a great birthday celebration during your stay at Lake Shore. Happy belated birthday to you, and our Big Bear Vacations team is looking forward to seeing you again soon.

Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay and found our location convenient for a lake getaway. It sounds like you made the most of the beautiful view, the dock, and your kayaking adventure. We appreciate the heads-up about the lake permit; we'll ensure this information is clear for our future guests. We hope to welcome you back soon for another relaxing lakeside retreat at Big Bear Vacations!

Thank you for the wonderful review. That was a huge storm! Our Mission is to create the ultimate Big Bear vacation experience, making memories that will last a life-time by providing outstanding Guest Service and ensuring properties are clean and functional for our Guests. It sounds like you had a great experience in Big Bear, the Cabin, and with our Staff. This is the excellence we strive for. You are part of the Big Bear vacations family as a returning Guest and we are very excited to continue serving you during your future visits to the mountain. Take Care and See You Soon!

Thank you for taking a moment to rate your Lake Shore experience. Our team strives for excellence in every stay for our guests, and we are so happy to hear that you had a great time during your stay. Hope to see you again!

Hi Jessica, We truly understand your concerns and want to reassure you that our team promptly processed the cancellation of your reservation and provided a full refund without any penalty fees. We’re sorry for any inconvenience you experienced and appreciate your understanding.

Thank you, Rosa, for your feedback. We’re sorry to hear that the home did not meet your expectations and that you encountered issues with cleanliness and maintenance. While the layout of the home is as described, we understand how the separated room and restroom may have been unexpected. We apologize for the concerns with the bedding and dust and will address this with our cleaning team to ensure better upkeep. We appreciate your comments and will use them to improve future stays.

Thanks so much for sharing you review with us! We are happy to hear that you enjoyed our Lake Shore Cabin for your visit and do take all feedback to heart for future improvements. Please note that face to face check in at a local office is a requirement of the local City of Big Bear Lake that all vacation rentals must adhere to however we do sincerely apologize if this impacted your experience. We do certainly hope to host you again to earn a full 5 star review next time!

Thank you for choosing to stay with us at Big Bear Vacations. While we're glad you found our location convenient and that the home was spacious enough for your needs, we apologize for any inconvenience you may have experienced. We are disappointed to learn of the shortcomings you experienced, and we're currently taking steps to ensure this doesn’t happen again. We hope you‘ll give us another chance to prove ourselves on a future stay.

We're truly sorry to hear about the disappointing experience you had during your stay with Big Bear Vacations. This is not the level of service or accommodation we aim to provide to our guests, and we deeply regret the issues you encountered, from the wet carpet to the maintenance problems and the overall state of the property. We appreciate your feedback, which helps us identify areas for improvement, and we will address these concerns to ensure they do not happen in the future. Please accept our sincerest apologies for the inconvenience you faced, and we hope you'll consider giving us another opportunity to provide you with a much better experience in the future.

Thank you for taking the time to leave your feedback about your recent stay at our property. We're sorry to hear that you encountered several issues during your stay. Regarding the snow on the patio and stairs, we apologize for the inconvenience and potential safety hazard that it caused. We understand that it's important for our guests to be able to fully utilize the outdoor space, and we regret that we fell short in this regard. We will take steps to ensure that our snow removal and maintenance procedures are improved going forward. Regarding the outdated furniture and appliances, we appreciate your feedback and will consider updating them in the future as we aim to provide a comfortable and enjoyable experience for our guests. Regarding the cleaning of the house, we apologize if it did not meet your expectations. We take cleanliness and hygiene seriously and will work with our cleaning team to address any areas that require improvement. Once again, we apologize for any inconvenience or disappointment that you experienced during your stay. We appreciate your feedback as it helps us to improve our property and services for future guests.

Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!

Thank you so much for your kind review Robert! We were so sorry that you encountered the missed guest bedroom in the apartment but were so happy to be able to assist you immediately with a happy solution as to not interrupt your visit. Our team is definitely looking forward to hosting you again for another visit!

Amy thanks so much for sharing your kind review with us! Our team is so happy to hear of your wonderful experience here in the mountains. Our owners have put alot of love into the cabin over 2020 and we are so proud to see your review and hear of your great experience with us!! We are all looking forward to hosting you again!