Schickes Seeuferhaus｜6 Schlafzimmer/4 Bäder & privater Steg!

Katelyn, thank you for the review — we greatly value this kind of feedback. Regarding the bugs, yes this is a cabin-style lake house and completely avoiding bugs is nearly impossible, but can certainly do better than this! This is a very nice home treated regularly with professional pest control. This is our first bug complaint and had we known about it during the stay, we would have absolutely offered to send someone from our staff to help resolve the issue. Regarding communication, we reviewed this stay and our average response time was less than 3 minutes during business hours. For future guests, please know we offer several means of communication including this platform, email, and an emergency 24/7 phone number. Finally for the sentimental item, we are so sorry about this. This was a handwritten note left on a table. The guest only informed us it was missing 9 days after their stay. In the past we have literally gone through dumpsters to recover things like this, but 9 days after checkout is simply too late for us to help. We strive to deliver hospitable stays where your party can create lasting memories — We’re terribly sorry this stay wasn’t perfect for you. For future guests, please know in over 2,000 stays, this is our first ever 3-star review (and we have a 4.99 average across all platforms). We will promptly act on this feedback.