Pleasant Grove Tiny Home!

Thank you, Alisha! We're glad you enjoyed your stay. Russ & Joni

This whole situation is regrettable. The description I originally wrote said the tiny home would sleep 4 people. And it would if 2 were children. The fold-out sofa is not full size (this was in the description), and though we have had adults use it before, it's not a comfortable fit for most. When I spoke with this guest on the phone a few days prior to her visit, I saw that the booking was for 4 people, and I mentioned to her about the fold-out couch. Ultimately, this was what necessitated the cancelation. I immediately clarified the description on VRBO of our accommodations. She was outside the refund window for VRBO, so I offered to refund her directly for my payout amount (since the confusing description was totally my fault), which I told her would be $92. She elected to recieve a check in the mail versus other forms of payment. I did try to find her name, but I guess I should have just contacted her directly to ask. Since I wasn't sure, I put "or current resident" on the envelope. Made sense to me. Because their stay was on a holiday weekend and our area is near a recreational lake, all the other rentals nearby were either booked or much more expensive, so I guess that's why they ended up with a long drive, but I'm not really sure. This guest did not come to our property or see the rental at all. I'm not sure what she means about our address. GPS takes you right to our driveway. We've literally never had anyone have an issue finding it. From my perspective I did what I could to make this right.