Boho Lux Thema • Für mittlere bis lange Aufenthalte • 3 SZ 3,5 Bäder • Nahe Truist Park

Thank you for taking the time to share your feedback. We’re glad you enjoyed the quiet neighborhood, the convenience to Truist Park, and that our team was able to promptly provide additional items such as dish towels, mixing bowls, bath mats, and assistance with the TV during your stay. We’re genuinely sorry to hear that you experienced what you described as a cigarette odor upstairs. We take concerns like this very seriously. During your stay, we maintained regular communication and encouraged you to reach out directly with any concerns. While several items were brought to our attention and addressed promptly, a smoke odor was never mentioned. Had we been made aware, we would have immediately investigated and done everything possible to resolve the issue while you were still at the property. As hosts, our goal is always to provide a comfortable experience and respond quickly whenever something isn’t right. We encourage all of our guests to let us know about any concerns during their stay so we have the opportunity to make things right in real time. We appreciate your feedback and will continue to inspect the home thoroughly to ensure it meets the high standards our guests have come to expect. We wish you all the best and thank you again for choosing to stay with us.