I'm glad you found the house to be wonderful, and would hope you would be willing to change your rating to reflect that. The owners have put a lot of time and money into making the home a wonderful getaway.
I do see where you emailed us on 8/1 saying you were in receipt of your contract (which you signed and returned). In the contract and email it clearly states "WHAT TO BRING: Sheets, pillow cases, towels, wash and dish cloths, toilet paper, soap, shampoos, paper towels, cleansers, garbage bags, paper products, etc. If you prefer to pack light, linens are available for rental through SMLLakeLinen com or xxx-xxx-xxxx Grocery and ABC shopping is available through An Affair to Remember xxx-xxx-xxxx
Then again on 11/12 you emailed from a gmail address inquiring about the bedding to which I replied on 11/13 the following:
Subject: FW: Inquiry from Kelly Gregory: Dec 26 through 29 - HomeAway.com #404
Main Level: #1 King |
Upper Level: #2 Queen & 1 Twin #3 King |
Lower Level: 3 Twins *Queen sleep sofa in rec room|
I see that you have sent back the contract, so you should have a copy of this info. Please do make sure you have read it in its entirety so you know the rules and regs. I know it’s a lot to read through, but we want to make sure you have all the info you need.
Furnished at the home
All units are privately owned and are furnished to the owner’s personal preference. Units are furnished with dishes, cooking utensils, flatware, pots, pans, furniture, pillows, blankets and bedspreads. All units have central air, microwave, dishwasher, washer & dryer, and coffee maker, tvs, dvd player, basic cable, etc unless specified.
Not Furnished (you need to bring)
Sheets, pillow cases, towels, wash and dish cloths, toilet paper, soap, paper towels, cleansers, garbage bags, paper products, etc. You may rent linens from www.SMLLakeLinen com
We emailed you on 8/4 with your check in instruction. Just below the directions to your home and lockbox code. You must have this paper to gain entry to the home so I'm not sure how it was overlooked.
Did you remember to pack:
___ Medications, sunscreen, contacts/glasses, toiletry items, hair dryer, curling iron, etc.
___ Driver’s license, credit cards, gift cards, cash.
___ Cell phones, phone charger (travel and wall), Camera, batteries, charger, film/memory stick.
___ Laptop, charger, wireless accessories.
___ Sheets, towels, paper products & trash bags. Lake Linen Service is available by calling xxx-xxx-xxxx