Golfblick im Innsbruck Resort! Minuten zum Oktoberfest!

Hi Paul, thank you for your feedback. I’m truly sorry to hear that you encountered issues during your stay, especially since you noted they were minor but still chose to leave a low star rating. I do wish you had reached out to us during your visit—we’re always happy to help, and a quick message would have allowed us to assist right away. The door is functioning properly, and the guests who stayed immediately after you had no trouble with it. In the future, please don’t hesitate to contact the host. It only takes a moment, and we can quickly walk you through anything you’re unsure about so your stay is as smooth and enjoyable as possible.

Thank you for taking the time to share your feedback, though we’re truly sorry to hear you were disappointed with your stay. We take all guest concerns seriously and wish you had reached out during your visit so we could have addressed these issues right away. We send detailed check-in instructions including step by step driving instructions to take all the thought out for guests. Regarding the cleanliness concerns, our cleaning team follows a strict checklist, and the bathroom and living room floors were cleaned prior to your arrival. If there was sand tracked in or other issues, we would have been happy to send the cleaners back immediately. The TV remote has since been tested and is functioning properly- we also keep spare batteries in case the batteries go out during a guest's stay. Again, a simple phone call would have solved this. We’ve taken note of your comments about the cookware, mattress, and pillows. While the master mattress is relatively new, we understand firmness is a matter of personal preference. The bedding and mattress protector are routinely laundered and inspected. Not sure what stains you are referring to as the mattress is encased in zippered waterproof bed bud enclosure. The shower door issue has already been repaired. While we regret that your stay did not meet your expectations, we do wish you had provided us the opportunity to resolve the matters that were resolvable and not just guest preference while you were here. We work hard to provide a clean and comfortable experience for every guest, and your feedback prompted immediate inspections to ensure future guests have a better experience.