8/10 – Gut
Ashwini G.
16. Mai 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Last minute Helen trip
Booked a last minute Helen trip and found this gem of a townhouse! Excellent place, excellent location in the Valhalla Resort area and close to everything. Got lots of emails from company with directions, check in and checkout locations, local restaurant recommendations etc which was great!
The house was very clean and mostly well stocked.
Only reason for 4 stars instead of 5 was a few hurdles during checkin and checkout. The house was a little difficult to find in the dark ( despite good directions from owner) and when we finally got there, our lockbox code would not work. I called the contact phone number but received no response and no assistance. Thankfully we figured out what we were doing wrong and were able to get in about 15 mins later but it was a little scary being unsure if we were trying to get into the right or wrong home at 10:30pm.
Also, I was bombarded with emails after booking but not one response back to my simple request for a late check out. Check out is at 10am and we would have loved an extra hour or so at this beautiful home but since we didn’t hear back, we landed up leaving a little after 9am that morning.
Overall short but comfortable stay. Would love to visit again when we have more time to stay.
Ashwini G.
Aufenthalt von 1 Nacht im Mai 2024
