Apartment 2107 · Luxusstil 1 Schlafzimmer 1 Badezimmer Wohnung

Hi Sterling, Thank you for reaching out and giving us the opportunity to clarify. Each unit is stocked with basic cleaning supplies for guest use, but we aren’t able to provide certain additional items due to past damage and theft. We do our best to make sure every guest has what they need for a comfortable stay. When extra items were requested during the duration of your stay, they were provided promptly. Regarding the charges, we contacted you the same day you checked out with photos and receipts documenting the condition of the unit. Unfortunately, the unit required an extra deep clean due to urine and dirt left in the tub, significant grease throughout the kitchen and other areas, and all towels being returned with black stains that could not be removed, requiring full replacement. The bed linens also had to be replaced, and the extra blanket that is included in the unit was missing at checkout, which is why it was noted as stolen. We understand it can be frustrating when you don’t have your own photos to compare, but we do document everything immediately after checkout to ensure accuracy and fairness. If you have any additional questions or would like us to resend the photos and receipts, we’re more than happy to help. Thank you.