Bequeme 2-Zi. Wohnung + Kingsize-Bett | Cedar Park/North Austin

Thank you for your feedback. We’d like to clarify a few points for transparency. The apartment was professionally cleaned and inspected prior to check-in, with cleaning documentation to support this. No cleaning issues were noted before arrival. The photos you shared show normal wear and tear, which can occur in any home and does not indicate that the unit was unclean. Floors were vacuumed and mopped; if they felt sticky, this can sometimes result from the cleaning solution used. We understand that you requested a refund; however, after reviewing the cleaning documentation from our professional cleaners and the photos provided, no cleaning-related issues were found, so the refund was not approved, and it appears the review may have been influenced by this outcome. The listing photos accurately represent the unit, though we understand personal perspective can vary. Regarding the area, this is the first time we’ve received feedback describing it as unsafe, as most guests comment positively on how quiet and secure the complex is. Thank you for notifying us about the A/C issue. Maintenance was informed immediately and addressed it, and it’s unfortunate the stay was cut short before it could be fully resolved.