10/10 – Hervorragend
William B.
14. März 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Great location & home
There is a lot to like about this home! It is 5-10 minutes away from seemingly everything, and it is laid out very comfortably for a family with dogs. The dog door is extremely convenient and significantly reduces how much you need to manage animals during your stay. The kitchen was well-stocked for our needs, with a stock of condiments, spices, and cleaning supplies already present.
We were honestly not home much during our trip except to sleep, but the house was very clean, quiet, private, and comfortable for our needs.
Our only issue was communication related to check-in. Our booking listing in the app and our confirmation emails all said we would receive the door lock code approximately 24 hours in advance of check-in. We did not. This meant we were at the point of leaving for the trip and still did not know whether or how we would get in the home. We sent multiple messages to the host through the app as well as several calls to the phone number listed with VRBO, and none were answered before we had to leave our house to start the drive. We ended up having to find a live support number with VRBO, and they were able to get a response from the host less than an hour before our check-in time.
Ultimately, we still really enjoyed the home and location, but the communication issue did add a lot of stress to the beginning of our trip. I would absolutely stay here again, but getting that code at least 24 hours in advance as advertised would have made for a much smoother start.
William B.
Aufenthalt von 3 Nächten im März 2024
