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Mahalo for taking the time to share your feedback. We’re truly sorry to hear that your stay didn’t meet your expectations. However, we’d like to take a moment to clarify a few points for the sake of accuracy and for future guests who may read this review. As mentioned in our listing, our home was built in the late 1980s—we do not advertise it as new construction. The photos on our listing are professionally taken to accurately represent our property, and while linens may occasionally differ from the ones pictured (as stated in the description), no photos have been digitally altered. Cleanliness is one of our top priorities. Out of more than 500 stays across multiple platforms, this is the first time we’ve received a complaint of this nature. Our cleaning team is highly trained, follows a detailed checklist, and consistently receives praise for maintaining a spotless and comfortable space. Regarding air conditioning, as our listing notes, most homes in Volcano do not have A/C due to our cool elevation of over 3,500 feet, where average temperatures range between 52–77°F. We do provide fans and encourage guests to open windows to enjoy the fresh mountain air. We also remind all guests to review our listing details carefully, especially if flying into Kona Airport, to ensure travel plans align with expectations. We were happy to offer discounts and were transparent about our policies prior to booking. It’s unfortunate that our efforts to provide a clean, comfortable, and well-described home were not reflected in your review. For travelers seeking a peaceful stay just minutes from Hawai‘i Volcanoes National Park—with plenty of space, a dedicated game room, and thoughtful amenities—Noho Maluhia continues to be a favorite for families and groups visiting the area. Warm regards, Kimo & Lauren Hosts, Noho Maluhia