Montauk Nature Retreat - 3 miles to Montauk State Park on Acreage!!

Thank you for your feedback. We take all guest experiences seriously, and we’re disappointed to hear that your stay did not meet expectations, especially given our history of consistently strong reviews and that you had not communicated any of these issues with us previously upon arrival or during your stay. Our property is a cabin located in a wooded, natural setting, and while we take proactive pest control measures (sprayed bi-monthly), occasional insects can appear, particularly during warmer months. That said, the condition described with bugs on arrival is not reflective of our cleaning standards, and we are addressing this directly with our cleaning team. Several of the concerns raised, including the condition of the oven, trash, and items left behind, are also being reviewed and corrected, as these do not align with the level of care we expect to provide every guest. Regarding the more serious claims (including bedbugs and rodent activity), we initiated an immediate inspection after receiving your feedback. No evidence has been found to support the presence of bedbugs, and we have not received similar reports from prior or subsequent guests. Nonetheless, we take these concerns extremely seriously and will take necessary actions in the future if needed. We strive to provide a clean, comfortable, and enjoyable experience for every guest, and we regret that this stay did not reflect that. We appreciate the feedback and are using it to further improve our processes.