The pool was one of the main reasons we chose this rental for our family vacation, yet we weren't informed it was closed until after we checked in. I had to contact management myself after hearing conflicting information on the property. When I asked for proof that I had been notified beforehand, they couldn't provide any email sent to me. They simply claimed the information had been published and described the closure as "approximately one month." By the time of our stay, the closure had already extended well beyond that estimate. If a major amenity remains unavailable for over double the original timeframe, listings should be updated and guests with reservations should be proactively notified.The problems didn't stop there. The door code provided was incorrect, leaving us locked out until we called for assistance. The furnishings were dated, the building elevator was in very poor condition, and the overall cleanliness was below what I'd expect from a professionally managed vacation rental.Most disappointing was the customer service. Rather than acknowledging the situation or offering any goodwill, we were told that because the information had allegedly been published, "no remedy or compensation can be provided."Poor communication, inaccurate information, an incorrect check-in code, and an unwillingness to take responsibility made this a very disappointing experience. I would not book this property.