Log Cabin with Hot Tub 2 Miles from Crystal Mountain!!!

I messaged Erica twice during her stay. Once the morning after her check in saying I hope her check in went well and to let me know if there were any issues or questions at all to let me know. She read my messages but never responded over the course of the entire weekend. She then sent me a long message at the time of checkout complaining about “two towels that smelled like smoke”, said the WiFi wasn’t working, and complaining that I didn’t provide shampoo but saying it’s a good thing she packed some(it clearly states shampoo isn’t provided in the listing. I’m assuming that’s why she packed some.) She insinuated multiple times she wanted a refund and also contacted VRBO requesting a refund. I explained to her she should had contacted me regarding any issues during her stay and I would had gladly made sure it was corrected but because of her poor communication and not notifying me of any issues at all during her stay I would not be providing a refund. She became somewhat hostile on the phone and stated she didn’t want anyone to come to the cabin when she was a female by herself in an isolated cabin. I asked if she was at the cabin alone because it stated two people on the listing and also noting that there are several cabins at this location and they were all booked this weekend and it’s within walking distance of two restaurants(definitely not isolated).She then changed her story to I was there by myself at times. It also would had been a simple fix to any of her complaints to do while no one was at the cabin as she stated she was on the trip to ski during the day. She also stated she couldn’t respond to my messages because the WiFi or their phones didn’t work but stated in her original message at checkout that they had to use their phones hotspots to do work. There were multiple other contradictions in her story and it seems like she’s a scammer trying to get a free weekend at someone else’s expense. I have close to a 1,000 reviews at the 7 cabins at this location between VRBO and another popular booking site with each one having a around a 4.8 or higher rating out of 5. Definitely not scamming anyone and I try to provide great customer support.